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FreshDirect Service Update, August 2022

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For 20 years, FreshDirect has been integral to the fabric of food culture in New York City. As a homegrown, trusted New York City brand, we are strengthening our commitment to servicing the city and the greater New York tri-state area. To better serve our customers in the tri-state market surrounding New York City, we will be expanding in our home markets in the coming years. Because of this expansion, we will be exiting the markets that are serviced by our Washington, DC and Philadelphia facilities.

Service Update FAQs

In which areas are you closing service?
FreshDirect deliveries will no longer be available in the following ZIP codes:

08002 08077 18938 19057 19128 19422 20017 22015
08003 08078 18940 19060 19129 19425 20018 22027
08004 08080 18947 19061 19130 19426 20019 22030
08006 08081 18954 19063 19131 19428 20020 22031
08007 08083 18966 19064 19132 19436 20024 22032
08008 08084 18974 19066 19133 19438 20032 22033
08009 08085 18976 19067 19134 19440 20036 22039
08010 08086 18977 19070 19135 19444 20037 22041
08012 08088 19001 19072 19136 19446 20052 22042
08014 08090 19002 19073 19137 19453 20057 22043
08016 08091 19003 19074 19138 19454 20059 22044
08020 08092 19004 19075 19139 19460 20170 22046
08021 08093 19006 19076 19140 19462 20171 22060
08022 08096 19007 19078 19141 19468 20190 22066
08026 08097 19008 19079 19142 19473 20191 22079
08027 08102 19010 19081 19143 19475 20194 22101
08028 08103 19012 19082 19144 19701 20422 22102
08029 08104 19013 19083 19145 19702 20549 22124
08030 08105 19014 19085 19146 19703 20706 22150
08031 08106 19015 19086 19147 19707 20710 22151
08032 08107 19018 19087 19148 19711 20712 22152
08033 08108 19020 19090 19149 19713 20722 22153
08034 08109 19021 19094 19150 19720 20740 22180
08035 08110 19022 19095 19151 19732 20743 22181
08036 08202 19023 19096 19152 19801 20748 22182
08037 08203 19025 19102 19153 19802 20781 22201
08043 08204 19026 19103 19154 19803 20782 22202
08045 08226 19027 19104 19301 19804 20783 22203
08046 08243 19029 19106 19312 19805 20784 22204
08048 08244 19030 19107 19317 19806 20785 22205
08049 08247 19031 19108 19319 19807 20814 22206
08050 08248 19032 19109 19333 19808 20815 22207
08051 08260 19033 19110 19335 19809 20816 22209
08052 08312 19034 19111 19341 19810 20817 22213
08053 08401 19035 19112 19342 20001 20818 22301
08054 08402 19036 19114 19343 20002 20850 22302
08055 08403 19038 19115 19348 20003 20851 22303
08056 08406 19040 19116 19350 20004 20852 22304
08057 08505 19041 19118 19355 20005 20854 22305
08059 08515 19043 19119 19373 20006 20878 22306
08060 08518 19044 19120 19374 20007 20895 22307
08061 08554 19046 19121 19380 20008 20896 22308
08062 18901 19047 19122 19382 20009 20901 22309
08063 18902 19050 19123 19383 20010 20902 22310
08065 18914 19053 19124 19401 20011 20903 22311
08066 18925 19054 19125 19403 20012 20910 22312
08071 18929 19055 19126 19405 20015 20912 22314
08073 18932 19056 19127 19406 20016 22003 22315
08075

Why are you closing service in those areas?
After much consideration, we have decided to focus on our home market in the New York City metro area.

When are you closing service in these areas? 
The last day you will be able to place an order for delivery in the Philadelphia or Washington, DC areas is Friday, September 2, with some neighborhoods ending Monday, August 29. The final deliveries will be made on Saturday, September 3. 

How can I receive credit for my DeliveryPass?
Outstanding DeliveryPass subscriptions will be credited to your original form of payment by September 30, 2022. You do not need to request these credits; they will be returned automatically.

  • Please note: While we will return the credit value to your form of payment by September 30, 2022, it may take several business days to reflect in your credit card activity or bank statement.

How much credit will I receive for my DeliveryPass?
You will receive a credit to your original form of payment for the remaining value that was left on your DeliveryPass as of August 29, 2022.

I have store credit that I can no longer use. How can I receive that as a credit to my credit card?
Any credits on your FreshDirect account will be returned to your original form of payment by September 30, 2022. You do not need to request these credits; they will be returned automatically.

  • Please note: While we will return the credit value to your original form of payment by September 30, 2022 it may take several business days to reflect in your credit card activity.

I have a gift card that I can no longer use. Can you help me with that?
Our Customer Service team can help. You can contact them by visiting the Help page of our website.

What is going to happen to my customer information? Will you sell it?
FreshDirect will not share customer data with any alternative service provider.  We adhere to all consumer data privacy laws.

If I move to an area with service, will my account still work?
Your account will remain available for you to use unless you choose to deactivate it.

How can I deactivate my account?
To deactivate your account, visit the Account Preferences page and scroll down to request deletion of your data.

I am a business / corporate customer with a standing order. What will happen with that?
Standing order settings will be deleted from your account on September 3, 2022.

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