Introducing Our Freshness Guarantees

Introducing new Guaranteed Freshness Dates

We've always stood behind superior quality with Our Freshness Guarantee, but now you'll see clearly marked freshness information for all our perishable products (fruit, vegetables, flowers, meat, fish, dairy goods, etc.) as well as every item our kitchen produces.

Counting Fresh Days: How Our Guarantees Work

Start counting freshness dates on the day after you get your delivery. Keep in mind — these are only the minimum number of freshness days we guarantee. With appropriate food storage or flower care, you may enjoy even more.

How Guaranteed Freshness Dates Benefit You

Our Guaranteed Freshness Dates take the guesswork out of shopping so you can make informed decisions that help you avoid waste and save money. FreshDirect offers far better freshness than the competition.

Our Freshness Guarantee

We take great pride in the quality of our fresh food, flowers and packaged goods, so we guarantee your satisfaction with every product, every time. If you are dissatisfied with any item in your order, just contact us right away, and we'll make it right.

How do we ensure such quality? It's been our mission from the beginning. Here are just a few of the ways we offer superior products in every FreshDirect order:

  • Experts inspect our produce, flowers and seafood every morning and assign Daily Quality Ratings.
  • Our food and flowers come directly from farms, dairies and fisheries (not middlemen), so they're always several days fresher when they get to your door.
  • No retail store can match the standard of cleanliness and quality at our fully refrigerated, state-of-the-art facility.
  • A range of temperature and humidity environments guarantee that every piece of produce and every flower is stored in its optimal climate.
  • Our refrigerator-freezer trucks ensure your items are delivered as cold and fresh as they were when they left our facility.
Smart Storage and Care Means Maximum Freshness

When your food is properly stored and your flowers are properly cared for, you're likely to get even more fresh days for many items. Keep in mind that after a product is opened, you must refer to the package instructions on storage and usage.

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