UPDATES ON OUR MOVE
Everything you need to know about the move to our new state-of-the-art facility.

As we are completing our move, we've streamlined our item selection, meaning some customers will experience less availability on certain products. You should be seeing more and more of your favorites beginning to come back each week. In addition, we're bringing in new, great-tasting and organic brands, as well as more prepared meals.

We have adjusted our delivery timeslot availability to provide the most timely and best service possible as we finish our transition to the new facility. We're working to have more timeslots available as quickly as possible.

We recommend planning a little further ahead and ordering as early as possible to lock in your preferred timeslot. If you have a DeliveryPass or are a Chef's Table member, you have the option to reserve timeslots. If you live in Manhattan, Brooklyn, or Long Island City, you can also get groceries delivered by FoodKick, our same-day service. (Bonus: If you have a FreshDirect DeliveryPass, you'll pay zero FoodKick delivery fees through the end of the year!)

We developed and built an entirely new facility from scratch with new systems that are taking a little longer than expected to work as efficiently as we would like. We're learning and adapting as we go, and we're making significant strides every day. We've also created new teams and increased existing ones to help facilitate every aspect of your order, from the moment we receive products to the time your delivery arrives at your door.

We're 100% committed to our customer-first mission, the new facility enables us to:

• Handle and deliver fresh food better than anyone else

• Increase the speed of getting fresh product from farms or fishing boats to your table, so your food tastes even better

• Switch from boxes to bags—resulting in a mass reduction in cardboard use

• Expand our prepared meals offerings to better help you solve for dinner

Plus, a host of other exciting improvements to come!

While we do not have a definitive timeline for when everything will be resolved, we are working day and night to address these issues and are seeing significant progress each week.

Yes. You can keep your bags at no cost and reuse or recycle them.

Yes. You can return your bags to one of our crew members on your next delivery and we'll do it for you, or you can do it yourself, but you should always check your local recycling rules before putting anything out for collection.

No. We never reuse bags. After we collect them from you, we recycle them.

No. Unfortunately, the delivery person has to move on to their next delivery, but we can pick the bags up when we deliver your next order.

Every bag sits inside its own protective container, which will keep it protected throughout the entire delivery process, right up to your front door!