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Photo of a man, woman and child in kitchen

Our Customers

Busy, short on time and dizzy with daily pressures, we know our customers want quality fresh foods, an easy shopping experience, and groceries delivered straight to their doors. FreshDirect delivers quality and convenience — two key ingredients for a more productive life.


Photo of grapes Jen D.

I always get more food for my money with FreshDirect. Seriously. They don't pay me to say that (not that I'd mind). I can spend the same amount of money (or more) in my local supermarket only to come home and realize that I can't make a single meal out of any of it. This is very distressing to us as we don't have a lot of money. Some folks might think ordering from Fresh Direct is a luxury. Nonsense! It's a necessity, as our supermarket doesn't usually tell us where our food comes from or whether there are hormones or antibiotics in the meat and poultry they sell."

Photo of man holding a FreshDirect box Lisa

I just wish more companies operated the way FreshDirect does! Polite and professional delivery people; excellent customer service; top quality product; amazing reliability; top notch packaging; always introducing new items; convenient delivery times; and most importantly FreshDirect is consistent and they listen to their customers.”

Close-up photo of blueberries Anne S.

The blueberries that came this morning were outstanding and a real bargain. The tangerines were lovely and sweet and so was the delivery woman."

Photo of a basket of eggs Elaine H.

I love the way everything is packed! Besides being first quality, all the produce is packed to protect it from bumps and lumps… Even the eggs are wrapped."

Photo of grapes Carly W.

I would like you to let you know how pleased I am with how great FreshDirect's customer service is. I typically order during the day so my groceries come the very next day, and they always arrive at the exact time that I select. I live on a fifth floor walk up and usually order anywhere from two to four boxes of groceries. At every delivery date, I am greeted at my door by two very nice gentlemen who always ask me where I'd like my groceries, and they never forget to tell me to have a nice day. Every single item that I have ever ordered from FreshDirect has been nothing but fresh. Even after I found my favorite stores and vendors in the city, nothing can beat the freshness of FreshDirect's vegetables, produce and meat. I will continue to recommend your services to everyone I know. It is so important to take care of our bodies, and monitor what goes in them. I have no doubt that everything that comes in a FreshDirect box is the best of the best. You guys are awesome!"

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