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About FreshDirect & Our Programs

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About FreshDirect & Our Programs

What is FreshDirect?

FreshDirect is the smarter way to shop for food. We've hired top food experts, built the perfect environment for the food and found the shortest distance from farms, dairies and fisheries to your table. We have all the irresistibly fresh foods you could want, plus popular grocery brands, all for less than you might be paying now. And we bring it right to your door.

How can I find out more about FreshDirect?

Click here for more information on how we're able to bring you the freshest, best-tasting, lowest-priced food around.

Where can I find corporate information about FreshDirect?

For all press, public relations and media related inquiries, click here for press contacts. For all other inquiries please email service@freshdirect.com.

What is your Freshness Guarantee?

We guarantee 100% satisfaction with every product, every time. Simply Click here to review the details of our Freshness Guarantee.

Where can I find the Customer Agreement?

All the details about what to expect when you shop with us can be found in our Customer Agreement. Simply click here to review it.

What and where is FreshDirect Wines & Spirits?

Our wines and spirits are sold by FreshDirect Wines & Spirits, License # 1277181, 620 5th Ave, Brooklyn, NY 11215, Tel:(718) 768-1521, M-W 1-10 p.m., Th-Sa 11 a.m.-10 p.m., Su 12-8 p.m.

Does FreshDirect sell beer?

Beer is sold by FreshDirect Holdings, Inc. Store hours are Monday through Friday from 9 a.m. to 6 p.m., located at 2 St. Ann's Avenue, Bronx, NY 10451. Grocery beer and wine product license number 1164662.

What is Chef's Table?

Chef's Table is an exclusive program at FreshDirect that thanks and rewards our most loyal residential customers. Chef's Table members enjoy special savings and benefits that make shopping at FreshDirect even faster and easier: preferred delivery access, dedicated service specialists, exclusive discounts, and much more.

How do I join Chef's Table?

Just place 12 orders or spend an average of $500 or more each calendar month during any 3-month period (excluding Gift Card purchases). We'll automatically enroll new members at the beginning of each month. You can view your progress toward Chef's Table membership at the Your Orders page in the Your Account section of our website.

How long will I remain a Chef's Table member?

As a Chef's Table member, your account will be periodically evaluated to determine your eligibility. Members who do not order at least once during any given 4-month period are subject to removal from the program. In addition, you may also be removed from the program for failing to maintain the minimum order frequency or purchase total that's required for program eligibility. Before removing Chef's Table members from the program, FreshDirect will encourage an increase in order activity.

How does Reserve Delivery Time work?

It's simple! Twenty-four hours after you receive your first DeliveryPass order, you'll be granted exclusive access to our Reserve Delivery Time feature, which you'll find in the "Your Account" section of our site. You can reserve your delivery timeslot at any time up to a week before you check out, or you can hold a regular standing timeslot for each week¿at no extra cost. When you make a reservation, you'll be given a reservation expiry time. Be sure to complete the checkout process before your reservation expires, otherwise you risk losing your preferred timeslot. Please note that reservations not used for one week will be released.

What is FreshDirect DeliveryPass and how does it work?

DeliveryPass members enjoy unlimited free deliveries. With a membership, you can order as often as you like and never pay a delivery fee! You'll also receive exclusive special offers and savings. Once you buy a DeliveryPass membership, it will apply to the very order you purchased it on. Then you can place as many orders as you'd like without paying additional delivery fees (the only exclusion is our summer seasonal surcharge for deliveries to the Hamptons and Jersey Shore).

You don't have to enter any special codes to use your DeliveryPass. You only have to place your order and the delivery fee line on your receipt will display "FREE with DeliveryPass." In addition, DeliveryPass holders get access to the delivery timeslots they want with our exclusive Reserve Delivery Time feature.

Where does DeliveryPass work?

DeliveryPass currently covers residential deliveries throughout all our service areas in New York, New Jersey, Connecticut, the Greater Philadelphia Area, and the Greater Washington, DC Area. However, seasonal delivery areas such as the Hamptons and Jersey Shore can be subject to a seasonal surcharge.

For now, your first 30 days of FoodKick deliveries are totally on us. After that, FreshDirect DeliveryPass subscribers will only be charged a $2 delivery fee on FoodKick orders. Additionally, FoodKick offers its own monthly DeliveryPass.

Unfortunately, DeliveryPass is not currently available for corporate/business orders.

Does DeliveryPass work for FoodKick?

For now, your first 30 days of FoodKick deliveries are totally on us. After that, FreshDirect DeliveryPass subscribers will only be charged a $2 delivery fee on FoodKick orders. Additionally, FoodKick offers its own monthly DeliveryPass.

What happens when my DeliveryPass expires?

With DeliveryPass auto-renewal, your membership will automatically renew at the end of your cycle. Your initial sign-up is an authorization for us to use the available payment methods, and we'll charge your last-used credit card. To view details of your DeliveryPass account, click here.

How can I check how much time is remaining on my DeliveryPass membership?

Click here to check the status of your membership.

How do I opt out of DeliveryPass auto-renewal?

You can opt out of auto-renewal at any time. To do so, click here. At the Membership Details page, select the "Click here to turn off renewal" link. If you turn off auto-renewal, you will keep your current membership until the end of its duration, at which point your membership will expire.

How can I refer friends and family?

Click here to send a personalized invitation directly to your friends' email addresses, or use the Facebook and Twitter plug-ins to hit up your pals on social sites. It's what friends are for.

What will I get for referring friends and family?

Let's talk moolah. Every time you refer an eligible friend or family member who places their first FreshDirect order using the invitation link you sent, you'll receive a credit. Cha-ching! The best part is that there's no limit to how many credits you can accumulate, so the more you refer, the more you make. Double cha-ching! All credits will automatically be added to your next order. Credits do not expire.

What do my friends and/or family members get when placing their first order via my referral?

When you spread the love your family and friends will receive a credit (specified on https://refer.freshdirect.com/faqs) for their first residential order. To activate the promotion, your referee must sign up using the invitation link you sent them through our tool. The promotion is applied automatically at checkout, but won't be activated if an order was delivered to the same address within the past six months. It must be used the first time the referee creates an account with us. For complete Terms & Conditions, see our Refer a Friend page. Happy referring!

How do I find out more about jobs at FreshDirect?

We're always looking for people to join our team! Click here to view open positions.