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What We Do



Frequently asked questions
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What we do. Find out who we are and what we sell




What is FreshDirect?
FreshDirect is the smarter way to shop for food. We've hired top food experts, built the perfect environment for the food and found the shortest distance from farms, dairies and fisheries to your table. We have all the irresistibly fresh foods you could want, plus popular grocery brands, all for less than you might be paying now. And we bring it right to your door.


What kind of food does FreshDirect sell?
We specialize in perishables, offering over 3,000 varieties of high-quality fresh food from the best sources of the season. Browse around in our departments and see what we have - irresistibly fresh fruit, vegetables, meat, and seafood, fine cheeses and deli goods, ultra-fresh dairy, freshly roasted coffee and loose tea, as well as our bakery's breads and pastries. Our delicious meals are prepared by New York restaurant chefs, and you can heat and enjoy them at home in minutes.

Of course we have local, organic and all-natural foods, as well as specialty items like fine chocolate, olive oil and aged balsamico. But we also carry a full selection of the most popular frozen foods and packaged brands of beverages, household items, canned goods and cereal, so you can do all of your shopping in one stop.


How does FreshDirect deliver fresher food at prices lower than most supermarkets?
By buying our fresh foods directly from the source and bypassing the usual layers of distributors and middlemen, the food on your table will be four to seven days fresher (and significantly less expensive) than if you bought it from a typical supermarket.

Our food-friendly facility lets us do much of our food preparation ourselves. And because we don't have a retail location, we don't pay expensive rent for retail space. These factors help to keep our food fresh and our costs low, and we pass the savings, and the quality, on to you.


Where is my order prepared?
We prepare and package all orders in our fully refrigerated, state-of-the-art facility just east of Manhattan in Long Island City. This clean, cool environment is designed solely for food and staffed with specialized experts who know their products inside and out. We follow USDA guidelines and the HACCP food safety system in all our fresh storage and production rooms. In other words, we adhere to strict health and safety regulations exceeding national standards of food excellence.


Does FreshDirect offer organic products?
Yes. View our organic & all-natural store. This area features products that are labeled Certified Organic or contain Organic ingredients. In addition, we've included select all-natural products with a focus on those that are hormone- or antibiotic-free and/or minimally processed, free of artificial flavors, colors, sweeteners, MSG and preservatives like nitrates. We've also excluded products with hydrogenated fats. All of the household products included are non-toxic, biodegradable, phosphate-free and are not tested on animals. And we're expanding our selection all the time.


How can I find out more about FreshDirect?
Click here for more information on how we're able to bring you the freshest, best-tasting, lowest-priced food around.


What and where is FreshDirect Wines & Spirits?
Our wines and spirits are sold by FreshDirect Wines & Spirits, License # 1277181, 620 5th Ave, Brooklyn, NY 11215, Tel:(718) 768-1521, M-W 1-10 p.m., Th-Sa 11 a.m.-10 p.m., Su 12-8 p.m.


Does FreshDirect sell beer?
Beer is sold by FreshDirect Holdings, Inc. Store hours are Monday through Friday from 9 a.m. to 4 p.m. located at 23-30 Borden Avenue, Long Island City, NY 11101. Grocery beer and wine product license number 1164662.



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