FreshDirect - Help

Where is my order?
FreshDirect orders are designed to arrive within the timeslot you select. If there are unforeseen events that cause your order to be late, you will receive a call from our Customer Service team. If you'd like a status update for your order, feel free to contact us at any time.

How can I share feedback about FreshDirect delivery personnel?
We are always interested to hear about our delivery teams. Please send us an e-mail (via the Contact Us section on the website) detailing your experience.

Can you add a tip to my order total?
Good news! Now you can e-tip as you're checking out on both our website and iPhone app. You are under no obligation to tip but have the option of providing a tip if you feel that you've received exceptional service. FreshDirect personnel are not permitted to solicit tips under any circumstances. The full amount of the tip, less the processing fee charged by the credit card processor, will be paid to the delivery personnel who participated in the actual delivery of your order as determined under our policies. Another option is to provide a cash tip at the time your order is delivered.

Should I tip the delivery driver?
You are under no obligation to tip but have the option of providing a tip if you feel that you've received exceptional service. FreshDirect delivery personnel are not permitted to solicit tips under any circumstances.

The delivery fee is not a gratuity for any FreshDirect employee who delivers or is otherwise involved with the delivery of your order and will not be given to any such employee as a gratuity.

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