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FreshDirect Q & A

Account Information

Business & Corporate Customers

Chef's Table

Delivery Feedback

DeliveryPass

FreshDirect Coupons

General Feedback

Home Delivery

Jobs & Corporate Info

Order Change

Order Scheduled For Today

Payment / Billing

Problem With My Order

Product Requests

Product Reviews

Promotion Codes

Referring Your Friends

Security & Privacy

Shopping

Signing Up

Sustainable Seafood

Website Error / Technical Error

What We Do


 
 

 




Payment - Billing


  • I was told that a credit would appear on my next order, and I have placed a new order, so why weren't the credits deducted?
  • I need to cancel my order I placed for later in the week. Will I be charged?
  • How do I add a form of payment to my account?
  • Can I use multiple payment methods?
  • How can I pay for my order?
  • How does credit card payment work?
  • What happens when I make a checking account payment?
  • What is the minimum order?
  • Does FreshDirect accept coupons?
  • Does FreshDirect accept personal checks or cash?
  • Does FreshDirect accept food stamps?
  • Why am I getting charged more than what's shown on my invoice?


Orders Scheduled For Today


  • I won't be home during my delivery window; can you deliver my order earlier/later?
  • I won't be home to accept today's delivery. Can I cancel it?
  • Where is my order?
  • What is your policy for walk-up residences (buildings without elevators)?
  • How do I get to FreshDirect for my pick up order?
  • Why are there so many boxes in my order?
  • Can I pick up my order from your facility?
  • What happens if my order contains beer or wine?


Problem With My Order


  • I did not receive an invoice with my delivery. How can I see if my order is complete and correct?
  • What if I receive a product that I am dissatisfied with? Should I discard it, email or call?
  • Why did I receive an item (with a purple substitution sticker) that's different from what I ordered?
  • What should I do if I didn't receive everything I ordered?
  • I made an error and would like to return a product — how do I do that?


Order Change


  • I won't be home during my delivery window; can you deliver my order earlier/later?
  • I won't be home to receive today's delivery, so I'd like to cancel it.
  • How do I apply a promotion code I received?
  • Can I change or cancel an order?


Delivery Feedback


  • Where is my order?
  • How can I share feedback about FreshDirect delivery personnel?
  • Can you add a tip to my order total?
  • Should I tip the delivery driver?


Promotion


  • Can I use multiple promotion codes on a single order?
  • How do I apply a promotion code I received?
  • How do I redeem a FreshDirect Gift Card?
  • Why isn't my promo code working?
  • How can I receive promotions?


General Feedback


  • Why are there so many boxes in my order?
  • Why does a single box have products from a variety of departments? I don't want my vegetables to come packaged with my meat.
  • Can I return my boxes?


Product Request/Feedback


  • I'd like to suggest some products. Who should I contact?


Website/Technical


  • I've spotted an error on the website. How should I tell you about it?


Account Information


  • How can I change or cancel an order?
  • How do I add a form of payment to my account?
  • How can I edit, add, or delete an address?
  • How can I edit my FreshDirect Profile?


What We Do
Find out who we are and what we sell.

  • What is FreshDirect?
  • What kind of food does FreshDirect sell?
  • How does FreshDirect deliver fresher food at prices lower than most supermarkets?
  • Where is my order prepared?
  • Does FreshDirect offer organic products?
  • How can I find out more about FreshDirect?


Signing Up
Find out how simple it is to sign up with us.

  • How do I sign up?
  • What if I forget my password?
  • I see a $1 authorization charge from FreshDirect on my credit card/bank account. What is that?


Security & Privacy
Find out how we keep your information private and safe.

  • Is FreshDirect secure?
  • Will my information be kept private?
  • Does FreshDirect use cookies?


Shopping
Find out how to order and reorder.

  • How do I place an order at FreshDirect?
  • Can I order by phone?
  • What is cutoff time?
  • What is the cutoff time for next day delivery?
  • What is the cutoff time for catering?
  • What if I miss the cutoff time?
  • What is Quickshop?
  • Why are some prices estimated?
  • How can I view the status of my order?
  • What happens to my cart if I leave before placing my order?
  • How can I change or cancel an order?
  • Does FreshDirect make substitutions?
  • Can I return something if I'm not satisfied?
  • When are credits applied?
  • How do I create a Shopping List?




Home Delivery
Find out where, when, and how we deliver.

  • Where does FreshDirect deliver?
  • When does FreshDirect deliver?
  • Who is responsible for assembling my order?
  • How does FreshDirect delivery work?
  • Does FreshDirect deliver to my ZIP code?
  • What are FreshDirect's home delivery fees?
  • Should I tip my deliveryperson?
  • What if I'm not home to receive my order?
  • How long will my order stay fresh in the delivery boxes?
  • Why are there so many boxes in my order?
  • Can I pick up my order from your facility?
  • What is the "Bottle Deposit" line on my invoice?
  • What if my order contains beer or wine?
  • What is the Fuel Surcharge?
  • Does FreshDirect deliver to the Hamptons?
  • What is the difference between the Eco-Friendly and $2 Off Shipping Options?


Chef's Table
Find out how you can become a Chef's table member.

  • What is Chef's Table?
  • Why would I want to be a Chef's Table member?
  • How do I join Chef's Table?
  • Are there any fees or hidden costs involved in being a Chef's Table member?
  • How long will I remain a Chef's Table member?
  • I order for the office. Is there a corporate Chef's Table membership?


Jobs & Corporate Info
Find out more about what's happening inside FreshDirect.

  • How do I find out more about jobs at FreshDirect?
  • Where can I find corporate information about FreshDirect?
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