Account Information Business & Corporate Customers Chef's Table Delivery Feedback DeliveryPass FreshDirect Coupons General Feedback Home Delivery Jobs & Corporate Info Order Change Order Scheduled For Today Payment / Billing Problem With My Order Product Requests Product Reviews Promotion Codes Referring Your Friends Security & Privacy Shopping Signing Up Sustainable Seafood Website Error / Technical Error What We Do Payment - Billing I was told that a credit would appear on my next order, and I have placed a new order, so why weren't the credits deducted? I need to cancel my order I placed for later in the week. Will I be charged? How do I add a form of payment to my account? Can I use multiple payment methods? How can I pay for my order? How does credit card payment work? What happens when I make a checking account payment? What is the minimum order? Does FreshDirect accept coupons? Does FreshDirect accept personal checks or cash? Does FreshDirect accept food stamps? Why am I getting charged more than what's shown on my invoice? Orders Scheduled For Today I won't be home during my delivery window; can you deliver my order earlier/later? I won't be home to accept today's delivery. Can I cancel it? Where is my order? What is your policy for walk-up residences (buildings without elevators)? How do I get to FreshDirect for my pick up order? Why are there so many boxes in my order? Can I pick up my order from your facility? What happens if my order contains beer or wine? Problem With My Order I did not receive an invoice with my delivery. How can I see if my order is complete and correct? What if I receive a product that I am dissatisfied with? Should I discard it, email or call? Why did I receive an item (with a purple substitution sticker) that's different from what I ordered? What should I do if I didn't receive everything I ordered? I made an error and would like to return a product — how do I do that? Order Change I won't be home during my delivery window; can you deliver my order earlier/later? I won't be home to receive today's delivery, so I'd like to cancel it. How do I apply a promotion code I received? Can I change or cancel an order? Delivery Feedback Where is my order? How can I share feedback about FreshDirect delivery personnel? Can you add a tip to my order total? Should I tip the delivery driver? Promotion Can I use multiple promotion codes on a single order? How do I apply a promotion code I received? How do I redeem a FreshDirect Gift Card? Why isn't my promo code working? How can I receive promotions? General Feedback Why are there so many boxes in my order? Why does a single box have products from a variety of departments? I don't want my vegetables to come packaged with my meat. Can I return my boxes? Product Request/Feedback I'd like to suggest some products. Who should I contact? Website/Technical I've spotted an error on the website. How should I tell you about it? Account Information How can I change or cancel an order? How do I add a form of payment to my account? How can I edit, add, or delete an address? How can I edit my FreshDirect Profile? What We Do Find out who we are and what we sell. What is FreshDirect? What kind of food does FreshDirect sell? How does FreshDirect deliver fresher food at prices lower than most supermarkets? Where is my order prepared? Does FreshDirect offer organic products? How can I find out more about FreshDirect? Signing Up Find out how simple it is to sign up with us. How do I sign up? What if I forget my password? I see a $1 authorization charge from FreshDirect on my credit card/bank account. What is that? Security & Privacy Find out how we keep your information private and safe. Is FreshDirect secure? Will my information be kept private? Does FreshDirect use cookies? Shopping Find out how to order and reorder. How do I place an order at FreshDirect? Can I order by phone? What is cutoff time? What is the cutoff time for next day delivery? What is the cutoff time for catering? What if I miss the cutoff time? What is Quickshop? Why are some prices estimated? How can I view the status of my order? What happens to my cart if I leave before placing my order? How can I change or cancel an order? Does FreshDirect make substitutions? Can I return something if I'm not satisfied? When are credits applied? How do I create a Shopping List? Home Delivery Find out where, when, and how we deliver. Where does FreshDirect deliver? When does FreshDirect deliver? Who is responsible for assembling my order? How does FreshDirect delivery work? Does FreshDirect deliver to my ZIP code? What are FreshDirect's home delivery fees? Should I tip my deliveryperson? What if I'm not home to receive my order? How long will my order stay fresh in the delivery boxes? Why are there so many boxes in my order? Can I pick up my order from your facility? What is the "Bottle Deposit" line on my invoice? What if my order contains beer or wine? What is the Fuel Surcharge? Does FreshDirect deliver to the Hamptons? What is the difference between the Eco-Friendly and $2 Off Shipping Options? Chef's Table Find out how you can become a Chef's table member. What is Chef's Table? Why would I want to be a Chef's Table member? How do I join Chef's Table? Are there any fees or hidden costs involved in being a Chef's Table member? How long will I remain a Chef's Table member? I order for the office. Is there a corporate Chef's Table membership? Jobs & Corporate Info Find out more about what's happening inside FreshDirect. How do I find out more about jobs at FreshDirect? Where can I find corporate information about FreshDirect?

Back to top Close window