FreshDirect - FAQ - Jobs & Corporate Info

I was told that a credit would appear on my next order, and I have placed a new order, so why weren't the credits deducted?
I need to cancel my order I placed for later in the week. Will I be charged?
How do I add a form of payment to my account?
Can I use multiple payment methods?
How can I pay for my order?
How does credit card payment work?
What happens when I make a checking account payment?
What is the minimum order?
Does FreshDirect accept coupons?
Does FreshDirect accept personal checks or cash?
Does FreshDirect accept food stamps?
Why am I getting charged more than what's shown on my invoice?
How does payment work?
How do I set up a default payment?
If I set up a default payment, how does it work?

I won't be home during my delivery window; can you deliver my order earlier/later?
I won't be home to accept today's delivery. Can I cancel it?
Where is my order?
What is your policy for walk-up residences (buildings without elevators)?
Why are there so many boxes in my order?
What happens if my order contains beer or wine?
Can I pick up my order from your facility?

I did not receive an invoice with my delivery. How can I see if my order is complete and correct?
What if I receive a product that I am dissatisfied with? Should I discard it, email or call?
Why did I receive an item (with a purple substitution sticker) that's different from what I ordered?
What should I do if I didn't receive everything I ordered?
I made an error and would like to return a product — how do I do that?

I won't be home during my delivery window; can you deliver my order earlier/later?
I won't be home to receive today's delivery, so I'd like to cancel it.
How do I apply a promotion code I received?
Can I change or cancel an order?

Promotion

Why are there so many boxes in my order?
Why does a single box have products from a variety of departments? I don't want my vegetables to come packaged with my meat.
Can I return my boxes?

What We Do
Find out who we are and what we sell.

What is FreshDirect?
What kind of food does FreshDirect sell?
How does FreshDirect deliver fresher food at prices lower than most supermarkets?
Where is my order prepared?
Does FreshDirect offer organic products?
How can I find out more about FreshDirect?
What and where is FreshDirect Wines & Spirits?
Does FreshDirect sell beer?

Signing Up
Find out how simple it is to sign up with us.

How do I sign up?
What if I forget my password?
I see a $1 authorization charge from FreshDirect on my credit card/bank account. What is that?

Shopping
Find out how to order and reorder.

Home Delivery
Find out where, when, and how we deliver.

Chef's Table
Find out how you can become a Chef's table member.

Jobs & Corporate Info
Find out more about what's happening inside FreshDirect.