Accessibility
Account Information
Business & Corporate Customers
Chef's Table
Delivery Feedback
DeliveryPass®
FreshDirect Coupons
General Feedback
Home Delivery
Jobs & Corporate Info
Order Change
Order Scheduled For Today
Payment / Billing
Problem With My Order
Product Requests
Promotion Codes
Referring Your Friends
Shopping
Signing Up
SMS Text-Messages
Sustainable Seafood
Website Error / Technical Error
What We Do
|
|
|
Payment - Billing
 |
- I was told that a credit would appear on my next order, and I have placed a new order, so why weren't the credits deducted?
- I need to cancel my order I placed for later in the week. Will I be charged?
- How do I add a form of payment to my account?
- Can I use multiple payment methods?
- How can I pay for my order?
- How does credit card payment work?
- What happens when I make a checking account payment?
- What is the minimum order?
- Does FreshDirect accept coupons?
- Does FreshDirect accept personal checks or cash?
- Does FreshDirect accept food stamps?
- Why am I getting charged more than what's shown on my invoice?
|
Orders Scheduled For Today
|
- I won't be home during my delivery window; can you deliver my order earlier/later?
- I won't be home to accept today's delivery. Can I cancel it?
- Where is my order?
- What is your policy for walk-up residences (buildings without elevators)?
- How do I get to FreshDirect for my pick up order?
- Why are there so many boxes in my order?
- Can I pick up my order from your facility?
- What happens if my order contains beer or wine?
|
Problem With My Order
|
- I did not receive an invoice with my delivery. How can I see if my order is complete and correct?
- What if I receive a product that I am dissatisfied with? Should I discard it, email or call?
- Why did I receive an item (with a purple substitution sticker) that's different from what I ordered?
- What should I do if I didn't receive everything I ordered?
- I made an error and would like to return a product — how do I do that?
|
Order Change
|
- I won't be home during my delivery window; can you deliver my order earlier/later?
- I won't be home to receive today's delivery, so I'd like to cancel it.
- How do I apply a promotion code I received?
- Can I change or cancel an order?
|
Delivery Feedback
|
- Where is my order?
- How can I share feedback about FreshDirect delivery personnel?
- Can you add a tip to my order total?
- Should I tip the delivery driver?
|
Promotion
|
- Can I use multiple promotion codes on a single order?
- How do I apply a promotion code I received?
- How do I redeem a FreshDirect Gift Card?
- Why isn't my promo code working?
- How can I receive promotions?
|
General Feedback
|
- Why are there so many boxes in my order?
- Why does a single box have products from a variety of departments? I don't want my vegetables to come packaged with my meat.
- Can I return my boxes?
|
Product Request/Feedback
|
- I'd like to suggest some products. Who should I contact?
|
Website/Technical
|
- I've spotted an error on the website. How should I tell you about it?
|
Account Information
|
- How can I change or cancel an order?
- How do I add a form of payment to my account?
- How can I edit, add, or delete an address?
- How can I edit my FreshDirect profile?
|
What We Do
Find out who we are and what we sell.
|
- What is FreshDirect?
- What kind of food does FreshDirect sell?
- How does FreshDirect deliver fresher food at prices lower than most supermarkets?
- Where is my order prepared?
- Does FreshDirect offer organic products?
- How can I find out more about FreshDirect?
- What and where is FreshDirect Wines & Spirits?
- Does FreshDirect sell beer?
|
Signing Up
Find out how simple it is to sign up with us.
|
- How do I sign up?
- What if I forget my password?
- I see a $1 authorization charge from FreshDirect on my credit card/bank account. What is that?
|
Shopping
Find out how to order and reorder.
|
- How do I place an order at FreshDirect?
- Can I order by phone?
- What is cutoff time?
- What is the cutoff time for next day delivery?
- What is the cutoff time for catering?
- What if I miss the cutoff time?
- How do I reorder?
- Why are some prices estimated?
- How can I view the status of my order?
- What happens to my cart if I leave before placing my order?
- How can I change or cancel an order?
- Does FreshDirect make substitutions?
- Can I return something if I'm not satisfied?
- When are credits applied?
- How do I create a Shopping List?
- How do I purchase a gift card?
|
Home Delivery
Find out where, when, and how we deliver.
|
- Where does FreshDirect deliver?
- Does FreshDirect deliver to the Hamptons?
- Does FreshDirect deliver to the Jersey Shore?
- When does FreshDirect deliver?
- Who is responsible for assembling my order?
- How does FreshDirect delivery work?
- Does FreshDirect deliver to my ZIP code?
- What are FreshDirect's home delivery fees?
- Should I tip my deliveryperson?
- What if I'm not home to receive my order?
- How long will my order stay fresh in the delivery boxes?
- Why are there so many boxes in my order?
- Can I pick up my order from your facility?
- What is the Fuel Surcharge?
- What is the difference between the Eco-Friendly and $2 Off Shipping Options?
- What if my order contains beer or wine?
- What is the "Bottle Deposit" line on my invoice?
|
Chef's Table
Find out how you can become a Chef's table member.
|
- What is Chef's Table?
- Why would I want to be a Chef's Table member?
- How do I join Chef's Table?
- Are there any fees or hidden costs involved in being a Chef's Table member?
- How long will I remain a Chef's Table member?
- I order for the office. Is there a corporate Chef's Table membership?
|
Jobs & Corporate Info
Find out more about what's happening inside FreshDirect.
|
- How do I find out more about jobs at FreshDirect?
- Where can I find corporate information about FreshDirect?
|
|