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Frequently asked questions
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Problem With My Order




I did not receive an invoice with my delivery. How can I see if my order is complete and correct?
You can view or print a copy of your order invoice online by logging into Your Account and clicking into Your Orders to view and print an invoice.


What if I receive a product that I am dissatisfied with? Should I discard it, email or call?
Your satisfaction is our priority. If you're dissatisfied, we want to hear from you. Please contact us prior to discarding any item that you are not satisfied with and we'd be happy to credit you for it. However, we do ask that you hold on to the item until we respond. In order to ensure that we are delivering food of the highest quality, we may choose to pick up an item that is not to your satisfaction.


Why did I receive an item (with a purple substitution sticker) that's different from what I ordered?
While we will always work to fulfill your order exactly the way it's shown on our website, from time to time we experience an unexpected inventory shortage and may need to offer a substitute item of equal or greater value at no additional cost to you. Knowing that many of the products we sell are for short term use, we try to ensure that we get you something. If you're dissatisfied with the substitution please let us know. We'll gladly refund your purchase amount.


What should I do if I didn't receive everything I ordered?
While rare, mistakes occasionally happen, so if an item is missing from your order, please visit our Help Center and send us an email that includes the name of the item that's missing.


I made an error and would like to return a product — how do I do that?
We understand that mistakes occur. Not to worry — just contact us and on your next delivery, you can give the product(s) to our delivery team member. We'll gladly credit your account for the cost of the item.



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