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FreshDirect Q & A


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What We Do



Frequently asked questions
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Signing Up. Find out how simple it is to sign up with us.




How do I sign up?
Signing up is quick and simple. Just fill out our short registration form with your name, address, e-mail and password, then start getting great food delivered to your door as soon as tomorrow. (You must be 18 years or older to register with us.) Sign up now!


What if I forget my password?
Simple. Just click here. We'll ask you to supply your user name and then we'll send you an e-mail containing a secure link that you can use to change your password and start shopping again.


I see a $1 authorization charge from FreshDirect on my credit card/bank account. What is that?
When you authorize credit card payment for a new card, FreshDirect will execute a $1 authorization or temporary charge on your credit card to verify that your account is valid and that the information you provide to FreshDirect is correct.

This authorization does not cost you anything and will expire in a few days (debit card authorizations typically expire in 24 to 48 hours, depending on your bank's rules).

If you experienced trouble enrolling with FreshDirect, you may see multiple $1 authorizations. These multiple charges (up to $5) will expire in a few days.


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