Search Results for 'cutoff'
What is cutoff time?
What is the cutoff time for catering?
Please see the delivery table below for general guidelines, but it is always best to check the specific item page for cutoff details. Below each delivery day is the "order by" day and time.
Orders for catering items cancelled after catering cutoff will be subject to a 50% fee.
|Order by 11 a.m. Sunday||Order by 11 a.m. Monday||Order by 11 a.m. Tuesday||Order by 11 a.m. Wednesday||Order by 11 a.m. Thursday||Order by 11 a.m. Friday||Order by 11 a.m. Saturday||Order by 11 a.m. the day prior to delivery*|
*Please note: Some holiday items require a two day lead time.
Can I reschedule or cancel an order?
You can reschedule or cancel an order at any time before the order cutoff deadline indicated on the email we send to confirm your order. Delivery timeslots and order deadlines for different neighborhoods may vary slightly. To avoid being charged for an order you wish to cancel, we must receive your cancellation before the deadline. For orders cancelled after the deadline, there is a restocking fee of 100% of the cost of perishable items in the order plus 25% of the cost of packaged goods, excluding fees and tax. If you miss the deadline, but for some reason still cannot accept your order, please call FreshDirect Customer Service at 1-212-796-8002.