How do I opt into and out of SMS text alerts?
To opt into SMS alerts, visit Your Account Preferences while signed into your FreshDirect account. You'll be prompted to add your mobile phone number and choose which notifications you'd like to receive. A confirmation text message will be sent to that mobile number — just confirm your consent in the reply, and you're done!
To opt out of SMS alerts, visit Your Account Preferences, delete your mobile number, uncheck all preferences previously selected, and click "Save."
How much does FreshDirect's SMS text alerts service cost?
FreshDirect does not charge you to use this service. As a reminder, your mobile carrier's standard text messaging rates may apply.
May I respond to a text?
At the moment, the only responses we support are opt out and "Help" texts.
Do I have to download an app to receive messages?
No. To opt into SMS text alerts, visit Your Account Preferences while signed into your FreshDirect account.
How do I choose what kind of alerts I receive?
Visit Your Account Preferences while signed into your FreshDirect account and choose what kind of messages you'd like to receive.
What mobile carriers do you support?
FreshDirect SMS is currently available on AT&T, Verizon Wireless, Cricket, Sprint, T-Mobile, MetroPCS, Appalachian, Chariton Valley, Duet, Element Mobile, Epic Touch, Hawkeye, Mobi PCS, MTA, Peoples Wireless, Pioneer, Plateau Wireless, RINA, SI Wireless, Simmetry, Sprocket Wireless, and United Wireless. Our SMS service may not be compatible with all cell phone models. In addition to these terms, your use of this service is bound by the FreshDirect full terms and conditions. Your mobile carrier's standard text messaging rates may apply.
How often will I be receiving messages?
Frequency of messages depends on how often you place an order, and your chosen preferences. Generally, there wouldn't be more than five messages per order.
I signed up online to receive SMS alerts, but I haven't responded to the confirmation text. Am I signed up to receive messages?
No, not yet. In order to be opted in to SMS alerts, you must confirm your subscription by replying to the confirmation text sent after sign-up. Want to try again? Visit the Your Account Preferences section of your FreshDirect account.
What are the Terms and Conditions?
Click here to view the SMS Text-Messages terms and conditions.
Will my information be shared with other companies?
No. FreshDirect will never text you with partner offers or share your phone number — it's just you and us.
I opted in before October, 2014 to receive SMS text notifications. Do I need to opt in again?
Yes. To opt into SMS text alerts, visit Your Account Preferences while signed into your FreshDirect account.
If I reply "STOP" to cancel, will this cancel all SMS text notifications?
Yes. Replying "STOP" will unsubscribe you from the SMS alerts, and you will no longer get texts from us. If you'd like to manage the messages you receive, visit Your Account Preferences while signed into your FreshDirect account.