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Thanksgiving FAQs

Thanksgiving FAQ

WHEN SHOULD I ORDER
MY MEAL?

Order as soon as possible! Thanksgiving timeslots sell out very quickly, so the earlier you place your order, the better your chances are of getting the delivery time you want.

Same-day delivery will not be available Tuesday, November 26—Thursday, November 28.

WHEN IS THE ORDER DEADLINE
FOR THANKSGIVING DELIVERY?

For delivery Monday, November 25—Thursday, November 28, the deadline for placing orders is earlier than usual. Timeslots and order deadlines vary by location, so please see your order confirmation or visit the "Track Delivery" page to see the cutoff for making changes to a specific order.

Due to high demand, we will be adjusting our reservation expiration deadline:

DELIVERY DATE RESERVATION EXPIRES
Monday, November 25 Sunday, November 24, as early as:
9 AM for morning deliveries
4PM for evening deliveries
Tuesday, November 26 Monday, November 25, as eary as:
9AM for morning deliveries
3PM for evening deliveries
Wednesday, November 27 Monday, November 25, as early as:
12PM for morning deliveries
6PM for evening deliveries
Thursday, November 28 Tuesday, November 26, as early as 12 PM

Please note that catering platters have additional cutoff restrictions. To learn more, read our "What is the cutoff time for catering?" FAQ.

HOW WILL MY FRESH TURKEY ARRIVE?

Although we never freeze our turkeys, they are stored at around 32° F, so they will arrive quite firm and cold. Turkey meat freezes at 26° and any bird stored above this temperature is considered fresh. For more information, please visit the USDA website here.

Please note that it can take up to four hours for your turkey to be warm enough to prep for cooking.

HOW DO I THAW MY TURKEY?

Please follow USDA recommendations, which can be found here.

WHEN WILL MY TURKEY BE AVAILABLE FOR DELIVERY?

A limited selection of fresh and frozen turkeys is available for delivery now. Our full assortment of turkeys will be available for delivery beginning November 19.

WHAT SIZE TURKEY
SHOULD I BUY?

Check out our turkey size guide to figure out the best size turkey for you. We recommend roughly 1 lb. of turkey per person, but if you have guests with bigger appetites and/or want leftovers, then allow 1.5 lb. per person.

SIZE POUNDS SERVES
Boneless Breast/Tenderloin 2-4 lb. 2-4 guests
Bone-In Breast 4-8 lb. 4-6 guests
Small 8-12 lb. 7-11 guests
Medium 12-16 lb. 11-15 guests
Large 16-24 lb. 15-22 guests

IF I BUY A COMPLETE
THANKSGIVING DINNER,
WILL THERE BE ENOUGH
FOOD FOR EVERYONE?

Guaranteed! On the product page of every dinner you can see how many people it serves, and there will be a serving of everything for everyone in every complete dinner. However, if your family loves a certain side, then we recommend ordering extra to make sure everyone can pile it high on their plates.

HOW MUCH FOOD SHOULD
I ORDER TO SERVE
MY GUESTS?

Check out our party planning calculator to easily figure out how much food to serve your guests.

FOOD SERVINGS FOR EVERY
Appetizers 4-6 Pieces 1 Guest
Veggie Platters 1 Large Platter 10 Guests
Main Dishes 1.5 Servings 1 Guests
Sides 1.5 Cups 1 Guest
Cake or Pie 1.25 Slices 1 Guest
Ice Cream 1 Gallon 10 Guests

WHAT ARE THE CUSTOMER SERVICE HOURS FOR THANKSGIVING WEEK?

  • Monday, November 19: 6:00AM-1:30AM
  • Tuesday, November 20: 6:00AM-1:30AM
  • Wednesday, November 21: 6:00AM-1:30AM
  • Thursday, November 28: 6:00AM-2:30PM