Thanksgiving FAQs
WHEN SHOULD I ORDER
MY MEAL?
Order as soon as possible! Thanksgiving timeslots sell out very quickly, so the earlier you place your order, the better your chances are of getting the delivery time you want.
Same-day delivery will not be available Tuesday, November 26—Thursday, November 28.
WHEN IS THE ORDER DEADLINE
FOR THANKSGIVING DELIVERY?
For delivery Monday, November 25—Thursday, November 28, the deadline for placing orders is earlier than usual. Timeslots and order deadlines vary by location, so please see your order confirmation or visit the "Track Delivery" page to see the cutoff for making changes to a specific order.
Due to high demand, we will be adjusting our reservation expiration deadline:
| DELIVERY DATE | RESERVATION EXPIRES |
|---|---|
| Monday, November 25 | Sunday, November 24, as early as: 9 AM for morning deliveries 4PM for evening deliveries |
| Tuesday, November 26 | Monday, November 25, as eary as: 9AM for morning deliveries 3PM for evening deliveries |
| Wednesday, November 27 | Monday, November 25, as early as: 12PM for morning deliveries 6PM for evening deliveries |
| Thursday, November 28 | Tuesday, November 26, as early as 12 PM |
Please note that catering platters have additional cutoff restrictions. To learn more, read our "What is the cutoff time for catering?" FAQ.
HOW WILL MY FRESH TURKEY ARRIVE?
Although we never freeze our turkeys, they are stored at around 32° F, so they will arrive quite firm and cold. Turkey meat freezes at 26° and any bird stored above this temperature is considered fresh. For more information, please visit the USDA website here.
Please note that it can take up to four hours for your turkey to be warm enough to prep for cooking.
HOW DO I THAW MY TURKEY?
Please follow USDA recommendations, which can be found here.
WHEN WILL MY TURKEY BE AVAILABLE FOR DELIVERY?
A limited selection of fresh and frozen turkeys is available for delivery now. Our full assortment of turkeys will be available for delivery beginning November 19.
WHAT SIZE TURKEY
SHOULD I BUY?
Check out our turkey size guide to figure out the best size turkey for you. We recommend roughly 1 lb. of turkey per person, but if you have guests with bigger appetites and/or want leftovers, then allow 1.5 lb. per person.
| SIZE | POUNDS | SERVES |
|---|---|---|
| Boneless Breast/Tenderloin | 2-4 lb. | 2-4 guests |
| Bone-In Breast | 4-8 lb. | 4-6 guests |
| Small | 8-12 lb. | 7-11 guests |
| Medium | 12-16 lb. | 11-15 guests |
| Large | 16-24 lb. | 15-22 guests |
IF I BUY A COMPLETE THANKSGIVING DINNER, WILL THERE BE ENOUGH FOOD FOR EVERYONE?
Guaranteed! On the product page of every dinner you can see how many people it serves, and there will be a serving of everything for everyone in every complete dinner. However, if your family loves a certain side, then we recommend ordering extra to make sure everyone can pile it high on their plates.
HOW MUCH FOOD SHOULD
I ORDER TO SERVE
MY GUESTS?
Check out our party planning calculator to easily figure out how much food to serve your guests.
| FOOD | SERVINGS | FOR EVERY |
|---|---|---|
| Appetizers | 4-6 Pieces | 1 Guest |
| Veggie Platters | 1 Large Platter | 10 Guests |
| Main Dishes | 1.5 Servings | 1 Guests |
| Sides | 1.5 Cups | 1 Guest |
| Cake or Pie | 1.25 Slices | 1 Guest |
| Ice Cream | 1 Gallon | 10 Guests |
WHAT ARE THE CUSTOMER SERVICE HOURS FOR THANKSGIVING WEEK?
- Monday, November 19: 6:00AM-1:30AM
- Tuesday, November 20: 6:00AM-1:30AM
- Wednesday, November 21: 6:00AM-1:30AM
- Thursday, November 28: 6:00AM-2:30PM
