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Thanksgiving FAQs

WHEN SHOULD I ORDER
MY MEAL?

Order as soon as possible! Timeslots sell out very quickly, so take advantage of advanced Thanksgiving ordering and place your order today to avoid disappointment.

WHEN IS THE ORDER DEADLINE
FOR THANKSGIVING DELIVERY?

The order deadline for delivery dates from Monday, November 19 through Thursday, November 22 is earlier than usual. Since delivery timeslots and order deadlines for different neighborhoods may vary, please see Available Delivery Slots for order cutoff information in your neighborhood. Above each timeslot offering is the "order by" date and time.

Due to high demand, we will be adjusting our reservation expiration deadline:

DELIVERY DATE RESERVATION EXPIRES
Monday, November 19 Sunday, November 18, 12 PM
Tuesday, November 20 Monday, November 19, 12 PM
Wednesday, November 21 Monday, November 19, 12 PM
Thursday, November 22 Tuesday, November 20, 12 PM

Please note that catering platters have additional cutoff restrictions. To learn more, read our "What is the cutoff time for catering?" FAQ.

HOW WILL MY TURKEY ARRIVE?

While your turkey has never been frozen, we store turkeys at around 32° and it will arrive quite firm and cold. Turkey meat freezes at 26° and any bird stored above this temperature is considered fresh. For more information, please visit the USDA website here.

Please note that it can take up to four hours for your turkey to be warm enough to prep for cooking.

HOW DO I THAW MY TURKEY?

Please follow USDA recommendations, which can be found here.

WHEN WILL MY TURKEY BE AVAILABLE FOR DELIVERY?

Our turkeys are available for delivery beginning November 10.

WHAT SIZE TURKEY
SHOULD I BUY?

Check out our turkey size guide to figure out the best size turkey for you. We recommend roughly 1 lb. of turkey per person, but if you have guests with bigger appetites and/or want leftovers, then allow 1.5 lbs. per person.

SIZE POUNDS SERVES
Breast 4-8 lbs. 2-4 guests
Half Turkeys 9-12 lbs. 8-11 guests
Small 8-12 lbs. 7-11 guests
Medium 10-16 lbs. 9-15 guests
Large 16-24 lbs. 15-22 guests

IF I BUY A COMPLETE
THANKSGIVING DINNER,
WILL THERE BE ENOUGH
FOOD FOR EVERYONE?

Guaranteed! On the product page of every dinner you can see how many people it serves, and there will be a serving of everything for everyone in every complete dinner. However, if your family loves a certain side, then we recommend ordering extra to make sure everyone can pile it high on their plates.

HOW MUCH FOOD SHOULD
I ORDER TO SERVE
MY GUESTS?

Check out our party planning calculator to easily figure out how much food to serve your guests.

FOOD SERVINGS FOR EVERY
Appetizers 4-6 Pieces 1 Guest
Veggie Platters 1 Large Platter 10 Guests
Main Dishes 1.5 Servings 1 Guests
Sides 1.5 Cups 1 Guest
Cake or Pie 1.25 Slices 1 Guest
Ice Cream 1 Gallon 10 Guests

WHAT ARE THE CUSTOMER SERVICE HOURS FOR THANKSGIVING WEEK?

  • Monday, November 19: 6:00AM-1:30AM
  • Tuesday, November 20: 6:00AM-1:30AM
  • Wednesday, November 21: 6:00AM-1:30AM
  • Thursday, November 22: 6:00AM-12:30AM