Can I reschedule or cancel an order?
You can reschedule or cancel an order at any time before the order cutoff deadline indicated on the email we send to confirm your order. Delivery timeslots and order deadlines for different neighborhoods may vary slightly. To avoid being charged for an order you wish to cancel, we must receive your cancellation before the deadline. For orders cancelled after the deadline, there is a restocking fee of 100% of the cost of perishable items in the order plus 25% of the cost of packaged goods, excluding fees and tax. If you miss the deadline, but for some reason still cannot accept your order, please call FreshDirect Customer Service at 212-796-8002.