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Our Customer Service Team is here for you 6:30AM to 12:30AM.
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Help topics
New Website Tips
Why did you change the website?
Where can I find FreshDeals?
Where are the top rated items?
Where can I find new products?
How can I find my favorite product categories?
Where can I find the Chef's Table offers?
Where can I find the product request link?
I've spotted an error on the website. How should I tell you about it?
Where can I log in to FreshDirect's website?
Tips to Shop Like a Pro
What makes fresh products at FreshDirect so good?
Where can I find sales, deals, and discounts on FreshDirect?
Where do the items in my order come from?
What is FreshDirect DeliveryPass and how does it work?
Can I modify an order?
Does FreshDirect have an app?
How soon can I receive my order?
What is your Freshness Guarantee?
How do I reorder from my previous purchases?
About FreshDirect & Our Programs
What is FreshDirect?
How can I find out more about FreshDirect?
Where do the items in my order come from?
Where can I find corporate information about FreshDirect?
What is your Freshness Guarantee?
Where can I find the Customer Agreement?
What and where is FreshDirect Wine & Spirits?
Does FreshDirect sell beer?
What is Chef's Table?
How do I join Chef's Table?
How long will I remain a Chef's Table member?
How does Reserve Delivery Time work?
What is FreshDirect DeliveryPass and how does it work?
Where does DeliveryPass work?
Are express and business orders eligible for DeliveryPass?
What happens when my DeliveryPass expires?
How can I check how much time is remaining on my DeliveryPass membership?
How do I opt out of DeliveryPass auto-renewal?
How do I find out more about jobs at FreshDirect?
Account Settings
How do I change my password?
What if I forget my password?
How do I change payment information associated with my account?
How do I update my delivery address?
How do I update my account, mobile, and email information?
How do I choose what kind of alerts I receive?
How do I opt into and out of SMS text alerts?
How much does FreshDirect's SMS text alerts service cost?
I signed up online to receive SMS alerts, but I haven't responded to the confirmation text. Am I signed up to receive messages?
If I reply "STOP" to cancel, will this cancel all SMS text notifications?
If I sign up for SMS text alerts, how often will I be receiving messages?
What mobile carriers do you support?
What are FreshDirect's SMS text alerts terms and conditions?
Business & Corporate Customers
What is FreshDirect At The Office?
When does FreshDirect At The Office deliver?
Where does FreshDirect At The Office deliver?
Why is business delivery only available from Monday through Friday in Manhattan?
Is there a fee for At the Office delivery?
Why is the delivery fee higher for businesses?
How can I receive a Certificate Of Insurance?
How do I sign up as tax exempt?
Delivery & Order Issues and Questions
How soon can I receive my order?
What are FreshDirect's home delivery fees?
What is the minimum order?
Does FreshDirect deliver to me? What are the days and hours of delivery?
What is express delivery?
How is express different from same-day delivery?
Where can I get express delivery?
Why did my express delivery come in a paper bag?
Does FreshDirect deliver to the Hamptons?
Does FreshDirect deliver to the Jersey Shore?
What is your policy for walk-up residences (buildings without elevators)?
Can I pick up my order?
Where is my order?
Can I reschedule or cancel an order?
Can I modify an order?
How can I view the status of my order?
What should I do if I didn't receive everything I ordered?
I won't be home during my delivery window; can you deliver my order earlier/later?
I won't be home to receive today's delivery, so I'd like to cancel it.
What if I'm not home to receive my order?
I need a delivery time that isn't available. Can anyone help?
How do I return a product I ordered by mistake?
What if I receive a product that I am dissatisfied with?
Why did I receive an item (with an orange substitution or green upgrade sticker) that's different from what I ordered?
Can I keep my bags?
How do you keep my items from being damaged in the bags?
How long will my order stay fresh in the delivery bags?
Why does a single bag have products from a variety of departments? I don't want my vegetables to come packaged with my meat.
Should I tip the delivery driver? Can you add a tip to my order total?
I did not receive an invoice with my delivery. How can I see if my order is complete and correct?
What if my order contains beer or wine?
Where can I redeem the deposit on bottles and cans?
What is the Fuel Surcharge?
Our Products, FD Coupons and Promotions
Can I use multiple promotion codes on a single order?
How can I receive promotions?
How do I apply a promotion code I received?
Why isn't my promo code working?
Can I get a raincheck for coupons on items that run out of stock?
Where will I find FD Coupons and how do they work?
Can I submit a paper coupon or a digital coupon I have?
Can I uncheck a coupon that I've already checked?
Can I use a coupon more than once?
How do I purchase a gift card?
How do I redeem a FreshDirect Gift Card?
I'd like to suggest some products. Who should I contact?
Payment & Billing
How can I pay for my order?
How does credit card payment work?
Can I use multiple payment methods?
Does FreshDirect accept personal checks or cash?
I need to cancel my order I placed for later in the week. Will I be charged?
I see a $1 authorization charge from FreshDirect on my credit card/bank account. What is that?
What happens when I make a checking account payment?
Why are some prices estimated?
Why does my credit card charge not match my invoice?
Does FreshDirect accept food stamps?
Shopping
Contactless Delivery
We are providing contactless delivery as part of our efforts to take preventative action and limit close contact.
Our delivery personnel will bring your order up to your door, but cannot enter your residence.
You can opt into our unattended delivery option to avoid interaction with the delivery personnel completely or receive deliveries when you are not home.
You can opt into text alerts to find out more about your delivery.
We will not request customer signatures. For orders containing alcohol, we do need to verify that the recipient is over the age of 21.
We will not collect FreshDirect bags.
We offer e-tip functionality if you would like to tip digitally.
Website & Accessibility
At the Office Bundles
What are At the Office bundles?
Why should I consider bundles?
What types of products come in the bundles?
How many products come in each bundle?
What size are the products?
Do I get to choose the products included in each bundle?
How do you choose the products that come in the bundles?
How do I know what products I will receive?
What is the pricing? Do you offer any discounts?
How are the bundles shipped?
How do your bundle offerings compare to other companies?
What if I have questions about bundles?
