What if I'm not home to receive my order?
If you think that you may not be home in time to receive your scheduled delivery, or if you miss your delivery, please call FreshDirect Customer Service at 866-283-7374, option 5.
When you're not home during your selected timeslot, we will do our best to redeliver your order later the same day (a $4.99 redelivery fee may apply). Since your order was produced in the overnight hours, your items have already been prepared for you. If you do not accept delivery that day, we will have to donate or dispose of the perishable items and restock the boxed and canned grocery items. This will result in a restocking fee of 100% of the cost of perishable items in the order plus 25% of the cost of packaged goods, excluding fees and tax.
We'll always try to deliver your order directly to you. If your building has a doorman, you may authorize him to receive orders on your behalf. After your second order, we recommend selecting a neighbor to receive your order in case you're not at home when we arrive. The only catch is that they are responsible for keeping your perishable items cold and your frozen items frozen until you pick them up, so choose a neighbor you know and trust—and be sure to ask their permission first.
If you live in selected suburban areas, you may opt for Unattended Delivery. If you authorize Unattended Delivery, FreshDirect will leave your delivery at your preferred location at your home if you need to run out during your delivery timeslot. View Delivery Addresses in Your Account to see if your area is eligible for Unattended Delivery.