02142 (Cambridge, MA) Office delivery?

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    Payment - Billing


    • I was told that a credit would appear on my next order, and I have placed a new order, so why weren't the credits deducted?
    • I need to cancel my order I placed for later in the week. Will I be charged?
    • How do I add a form of payment to my account?
    • Can I use multiple payment methods?
    • How can I pay for my order?
    • How does credit card payment work?
    • What happens when I make a checking account payment?
    • What is the minimum order?
    • Does FreshDirect accept coupons?
    • Does FreshDirect accept personal checks or cash?
    • Does FreshDirect accept food stamps?
    • Why am I getting charged more than what's shown on my invoice?


    Orders Scheduled For Today


    • I won't be home during my delivery window; can you deliver my order earlier/later?
    • I won't be home to accept today's delivery. Can I cancel it?
    • Where is my order?
    • What is your policy for walk-up residences (buildings without elevators)?
    • How do I get to FreshDirect for my pick up order?
    • Why are there so many boxes in my order?
    • Can I pick up my order from your facility?
    • What happens if my order contains beer or wine?


    Problem With My Order


    • I did not receive an invoice with my delivery. How can I see if my order is complete and correct?
    • What if I receive a product that I am dissatisfied with? Should I discard it, email or call?
    • Why did I receive an item (with a purple substitution sticker) that's different from what I ordered?
    • What should I do if I didn't receive everything I ordered?
    • I made an error and would like to return a product — how do I do that?


    Order Change


    • I won't be home during my delivery window; can you deliver my order earlier/later?
    • I won't be home to receive today's delivery, so I'd like to cancel it.
    • How do I apply a promotion code I received?
    • Can I change or cancel an order?


    Delivery Feedback


    • Where is my order?
    • How can I share feedback about FreshDirect delivery personnel?
    • Can you add a tip to my order total?
    • Should I tip the delivery driver?


    Promotion


    • Can I use multiple promotion codes on a single order?
    • How do I apply a promotion code I received?
    • How do I redeem a FreshDirect Gift Card?
    • Why isn't my promo code working?
    • How can I receive promotions?


    General Feedback


    • Why are there so many boxes in my order?
    • Why does a single box have products from a variety of departments? I don't want my vegetables to come packaged with my meat.
    • Can I return my boxes?


    Product Request/Feedback


    • I'd like to suggest some products. Who should I contact?


    Website/Technical


    • I've spotted an error on the website. How should I tell you about it?


    Account Information


    • How can I change or cancel an order?
    • How do I add a form of payment to my account?
    • How can I edit, add, or delete an address?
    • How can I edit my FreshDirect Profile?


    What We Do
    Find out who we are and what we sell.

    • What is FreshDirect?
    • What kind of food does FreshDirect sell?
    • How does FreshDirect deliver fresher food at prices lower than most supermarkets?
    • Where is my order prepared?
    • Does FreshDirect offer organic products?
    • How can I find out more about FreshDirect?


    Signing Up
    Find out how simple it is to sign up with us.

    • How do I sign up?
    • What if I forget my password?
    • I see a $1 authorization charge from FreshDirect on my credit card/bank account. What is that?


    Security & Privacy
    Find out how we keep your information private and safe.

    • Is FreshDirect secure?
    • Will my information be kept private?
    • Does FreshDirect use cookies?


    Shopping
    Find out how to order and reorder.

    • How do I place an order at FreshDirect?
    • Can I order by phone?
    • What is cutoff time?
    • What is the cutoff time for next day delivery?
    • What is the cutoff time for catering?
    • What if I miss the cutoff time?
    • What is Quickshop?
    • Why are some prices estimated?
    • How can I view the status of my order?
    • What happens to my cart if I leave before placing my order?
    • How can I change or cancel an order?
    • Does FreshDirect make substitutions?
    • Can I return something if I'm not satisfied?
    • When are credits applied?
    • How do I create a Shopping List?




    Home Delivery
    Find out where, when, and how we deliver.

    • Where does FreshDirect deliver?
    • When does FreshDirect deliver?
    • Who is responsible for assembling my order?
    • How does FreshDirect delivery work?
    • Does FreshDirect deliver to my ZIP code?
    • What are FreshDirect's home delivery fees?
    • Should I tip my deliveryperson?
    • What if I'm not home to receive my order?
    • How long will my order stay fresh in the delivery boxes?
    • Why are there so many boxes in my order?
    • Can I pick up my order from your facility?
    • What is the "Bottle Deposit" line on my invoice?
    • What if my order contains beer or wine?
    • What is the Fuel Surcharge?
    • Does FreshDirect deliver to the Hamptons?
    • What is the difference between the Eco-Friendly and $2 Off Shipping Options?


    Chef's Table
    Find out how you can become a Chef's table member.

    • What is Chef's Table?
    • Why would I want to be a Chef's Table member?
    • How do I join Chef's Table?
    • Are there any fees or hidden costs involved in being a Chef's Table member?
    • How long will I remain a Chef's Table member?
    • I order for the office. Is there a corporate Chef's Table membership?


    Jobs & Corporate Info
    Find out more about what's happening inside FreshDirect.

    • How do I find out more about jobs at FreshDirect?
    • Where can I find corporate information about FreshDirect?



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