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Frequently Asked Questions



What is FreshDirect DeliveryPass?
DeliveryPass membership allows you to pay in advance for delivery fees ... and save!

How does DeliveryPass work?
Once you buy DeliveryPass membership, it will apply to the very order you purchased it on. Then order as many times as you'd like without paying additional delivery fees. You don't have to enter any special codes to use your DeliveryPass membership! You only have to place your order and the delivery fee line on your receipt will display "FREE with DeliveryPass." In addition, DeliveryPass holders get access to the delivery timeslots they want with our exclusive Reserve Delivery Time feature.

Okay, how does Reserve Delivery Time work?
It's simple! 24 hours after you receive your first DeliveryPass order, you'll be granted exclusive access to our Reserve Delivery Time feature — available in the "Your Account" section of the website. You can reserve your delivery timeslot at any time — up to a week before you check out — or let us hold a regular timeslot for you each week. Please note that delivery timeslot reservations expire three hours prior to cutoff; so be sure to complete checkout by that time in order to use the reservation. In addition, reservations not used for one week will be released.

Does DeliveryPass work in all areas FreshDirect delivers?
Yes, DeliveryPass currently covers residential deliveries throughout our service area. Please note Hamptons service fee is only $9.99 (lowered from $15.99) for DeliveryPass Members.

Can I purchase the DeliveryPass by itself?
No, our $30 order minimum applies only to the food in your order. We recommend buying DeliveryPass membership along with the first order you plan to use it on.

How can I check how much time is remaining on my membership?
Click on the "Your Account" icon at the top of any page on our website. At the FreshDirect DeliveryPass link you can easily check on the status of your membership.

What happens when my DeliveryPass expires?
With DeliveryPass auto-renewal, your membership will automatically renew at the end of your cycle. Your initial sign-up is an authorization for us to use the available payment methods, and we'll charge your last-used credit card. You can use "Your Account" to update your preferences and view details of your DeliveryPass membership.

How do I opt out of auto-renewal?
You may opt out of auto-renewal at any time. To do so, visit "Your Account" and choose the "FreshDirect DeliveryPass" link. At the Membership Details page, select the "Click here to turn off renewal" link. If you turn off auto-renewal, you will keep your current membership until the end of its duration, at which point your membership will expire.

Is DeliveryPass membership taxable?
Yes, the price of the DeliveryPass is taxed.

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