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FREQUENTLY ASKED QUESTIONS


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Shopping

How do I place an order at FreshDirect?

Shopping with FreshDirect is fast, easy, and delicious. To find fresh food and groceries, simply browse our departments or use the search box to seek out all of your favorite brands. Here are some handy shopping tips to get you started:

Top Rated — Every morning our food experts taste and rate all of our produce and seafood, so you'll always know what's fresh and tastes the best.

Fresh Deals and Coupons — We all love to save, and this is where you'll find the best for less.

Once you've placed your first order with us, you can use our Reorder feature.

How do I reorder?

We've made reordering easy. We automatically store your past orders, details and all, so you can reorder in minutes. Just click on Reorder to shop from your top items, previous orders, and personal shopping lists — choose the items you want and add them to your cart in just one click.

Can I order by phone?

We accept telephone orders during our normal customer service hours, listed on the Get Help page. Call 1-866-283-7374. A trained FreshDirect customer service representative will take your order and answer any questions you may have. The fee for telephone orders is $9.99.

How do I create a Shopping List?

Personalized Shopping Lists are a great way to plan ahead for the items you'll need in the future. Shopping Lists are created separate from your shopping cart and you have the ability to create more than one and give them all unique names. Simply find your favorite item and click on: "Save To List." You can save your item to an existing list or create a new one. This is one of our favorite ways to do party and event planning!

What is cutoff time?

Cutoff time is the deadline time to submit new orders, modify, or cancel existing orders. You must complete the checkout or cancellation process for your request to be accepted since the transition into producing orders begins precisely at the order cutoff deadline.

What is the cutoff time for catering?

Please see the delivery table below for general guidelines, but it is always best to check the specific item page for cutoff details. Below each delivery day is the "order by" day and time.

Orders for catering items cancelled after catering cutoff will be subject to a 50% fee.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday Holidays
Order by 11 a.m. Sunday Order by 11 a.m. Monday Order by 11 a.m. Tuesday Order by 11 a.m. Wednesday Order by 11 a.m. Thursday Order by 11 a.m. Friday Order by 11 a.m. Saturday Order by 11 a.m. the day prior to delivery*

*Please note: Some holiday items require a two day lead time.