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Help FAQs Touchless Delivery


Touchless Delivery

  • We are providing touchless delivery as part of our efforts to take preventative action and limit close contact.

    Touchless means we'll drop your order at your door, cease signature and FreshDirect bag collection, and are encouraging you to e-tip. However, unless you opt into unattended delivery, you still must be present to accept the delivery.

    As a food company we have always been focused on food safety and hygiene. We have enhanced and re-emphasized our policies and procedures. We are following regulations and guidance provided by various government agencies and our advisors regarding employees, travel, and the coronavirus situation. We are watching the release of information closely from all relevant government agencies and will adjust our response as needed to make sure we keep our customers, our products and our employees safe.

  • Our delivery personnel will bring your order up to your door, but cannot enter your residence.

    Our current service commitment is to deliver to your door. We have re-emphasized our policies to make sure we keep our customers, our products and our employees safe.

    Our current policy for corporate customers is to deliver to the business entrance on the appropriate floor.

  • You can opt into our unattended delivery option to avoid interaction with the delivery personnel completely or receive deliveries when you are not home.

    If you opt in to unattended delivery and don't answer the door, the delivery team will leave your order on your doorstep or in a location that you designate.

    To opt in, go to the Delivery Addresses section of your account. Under an existing delivery address you'll see "Edit/Delete" buttons to make changes to previously entered addresses. Halfway down the page you'll have the option to opt into Unattended Delivery and designate your drop off location.

    *Please note that we are required by law to deliver alcohol only to individuals who are 21 or older with proof of age. If your order is left unattended, any alcohol will be removed from your delivery and your account will be credited for the product that was removed.

  • You can opt into text messaging alerts to find out more about your delivery.

    Sign up now via the Your Account Preferences page. You'll find "Mobile Preferences" at the bottom of the page. Once you sign up and respond to our registration text, we'll text you important information about your delivery, including an alert when your order has been left unattended. You may opt out at any time by sending STOP to 37374 or unchecking all the alert options.

  • We will not request customer signatures. For orders containing alcohol, we do need to verify that the recipient is over the age of 21.

    Although we will not collect signatures, we will still require proof of age for orders containing alcohol. If no one over the age of 21 can accept the delivery, the driver will remove alcoholic beverages from the order and your account will be credited for the product that was removed.

  • We will not collect FreshDirect bags.

    We encourage you to reuse your bags or donate them to one of our partner organizations. For more information, and to see a list of our partners, click here.

  • We offer customers e-tip functionality on our website if they prefer to not handle cash.

    You can e-tip during checkout on both our website and mobile apps. The full amount of the tip, less the processing fee charged by the credit card processor, will be paid to the person(s) that participated in the delivery of your order.

  • We recommend ordering or reserving a timeslot for delivery in advance to ensure you can get the delivery window of your choice.

    Due to high demand, delivery timeslots are filling up faster than usual. We recommend submitting your order as early as possible to receive the timeslot of your choice. Chef's Table members and DeliveryPass subscribers may also reserve their preferred timeslots in advance.